Shipping and return policy
Shipping Policy & Return Policy
Last updated: March 31st 2021
Thank you for shopping at Otect.
We provide free international shipping on all orders over €50.
Orders with a total of less than €50 cost have the following shipping charges:
Europe - €5
Rest of the world - €8
Handling times of your order are 2 days unless your order is at the weekend where the next available processing day would be Monday.
Orders are shipped with tracking using DPD or DHL to your local courier. Shipping times vary but from Sweden it is usually 2-4 days in Europe and the Rest Of The World is 5-10 days.
We will send you the tracking code after your order has been dispatched.
Coronavirus is having a negative impact on shipping times which are unfortunately out of our control. We will keep you up to date as we learn more regarding shipping delays to your country.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Otect, Kijkduinstraat 41-3, 1055XR, Amsterdam, Netherlands.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Otect, accessible from https://otect.co
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: firstname.lastname@example.org
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 14 days
The Goods are in the original packaging and in original condition.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: email@example.com
By phone: +31 639599109